FAQs

Q: How can I place an order?
A: Browse our collections, select your desired items, choose the size and color, and add them to your cart. Once you’re ready, proceed to checkout to complete your purchase.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping rates and delivery times vary depending on your location.

Q: How long will it take to receive my order?
A: Orders are typically processed within 3–7 business days. Delivery times depend on your location and shipping method selected at checkout.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unworn, unwashed items in their original condition. Customized or personalized items are non-refundable.

Q: How do I initiate a return or exchange?
A: Contact our customer service team at [insert contact email] with your order details. They’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are typically processed within 7–10 business days after we receive your returned item.

Q: How do I find the right size?
A: Each product page includes a detailed size chart to help you choose the perfect fit. If you’re unsure, feel free to contact us for assistance.

Q: What materials are your products made of?
A: Our clothing is made from high-quality fabrics like cotton and blends, ensuring comfort and durability. Details are listed on each product page.

Q: Do you offer customization on clothing or mugs?
A: At this time, we do not offer customization options for our products.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options.

Q: Do you offer discounts or promotions?
A: Yes! Keep an eye on our website and subscribe to our newsletter for exclusive deals and promotions.

Q: How can I contact customer service?
A: You can reach us via email at dirk03121975@gmail.com or through our contact form on the website. We’re here to help!

Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9 AM to 5 PM (local time).

If you have any additional questions, don’t hesitate to get in touch. Thank you for choosing Your-Trend!